Dear Valued Client,
 

To ensure long-term platform stability and service quality, we will be performing a scheduled data center relocation and system maintenance overnight from August 22 to August 23.  During this maintenance window, our system will be temporarily offline. Following the system reboot, data backfilling and synchronization will be carried out progressively. Please refer to the detailed schedule, service resumption timeline, and notice terms below:

Item | Estimated Timeline

System Shutdown: August 22, 22:00

System Reboot: August 23, before 10:00

Data Availability: Latest social data is expected to be fully updated by 14:00

WhatsApp Notification Services: Expected to resume around 14:00

Daily Reports: Postponed and scheduled for delivery between 15:00 – 16:00

Automated Email Notifications: Dispatched progressively between 14:00 – 18:00

Important Notice:

• Timeline Estimates: All maintenance and service resumption schedules set forth in this notice are estimates only and are subject to adjustment due to unforeseen technical, network, logistical, power supply, third-party service, or other operational factors. This notice does not constitute a guarantee of continuous service availability, specific resumption times, or service levels.

• Risk Mitigation & Communication: We will take reasonable measures to minimize the impact of this relocation and maintenance on our services. If the estimated resumption time needs to be adjusted, we will notify you as soon as reasonably practicable via [Email / WhatsApp /System Status Page] and provide the latest updates.
   

We apologize for any temporary inconvenience this may cause and sincerely appreciate your understanding. Should you have any urgent inquiries, please contact your account manager or our team at socialpowerteam@sopwr.com.

Sincerely,

Social Power